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Charlie & Friends

We pride ourselves on providing one of the best pet care services in Manchester, Salford and Stockport.

About Us

About Us

Charlie & Friends

We pride ourselves on providing one of the best pet care services in Manchester, Salford and Stockport. We’re pretty amazing at what we do and the pets we take care of absolutely love us. They look forward to seeing us each and every time.
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When it comes to dog walking, a dog is just like you and us, so the safety and wellbeing of every dog in our care is always our top priority. We complete a DBS (Disclosure and Barring Service) check on our dog walkers before they start working with us. As part of our initial training process we ensure that every dog walker completes a canine first aid course. Our dog walkers also complete various canine related CPD qualifications and receive on the job training throughout their career. It is our belief that every dog walker in the pet services industry should receive adequate training and actively complete additional qualifications to support their role as standard. It's also good to know that we're insured with PBI (Pet Business Insurance) which provides cover for accidents & injury to animals and public liability.
 
At the park we socialise, play games and walk around. We always reward good behaviour using positive reinforcement and treats. We only use treats that are natural and grain free because we recognise that many dogs have allergies or sensitive stomachs. The maximum number of dogs we take is four dogs per dog walker to a large park. We carry a first aid kit, water bowls and plenty of clean towels. We also use our own leads, treats, balls and waste bags. We update our social media pages throughout the day, so all owners can see what their dog gets up to on their walks. From funny videos to cute pictures, we upload them all. 
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We’re not just dog walkers either. We provide other services too such as puppy visits for puppies who can’t go out for walks yet, cat sitting for our amazing feline friends, small animal visits, and we also have a pet taxi service where we can take your pet from A to B when you need it.  

Scott (pictured) - Founder, Dog Walker and Pet Sitter
Dedicated to his passion and adoration for animal care, he founded Charlie & Friends in 2017. Ever since, he has been providing loyal and loving pet care to the Greater Manchester area. He prides himself on patience, kindness and competence — and our clients would agree. It’s why so many of them use our services on a regular basis. No job is too big or too small for him to handle. With a vast knowledge of canine behaviours, canine communication, training skills, being canine first aid trained, and having years of experience under his belt, your pet will be well looked after with Scott. His love for dogs and animals started at an early age when he would always help his mum with the family dogs, and at weekends and in the school holidays he would also help his sister with her 20 Pomeranians. From feeding them, to walking them, to helping out at dog shows, it was something he always loved doing. 

Ruby - Dog Walker & Pet Sitter
Ruby’s passion for dogs started from a young age and would regularly ask her mum for a dog, but was always told no. Ruby began to spend time caring for various dogs belonging to family and friends. Her love for them just grew and some might say she enjoys the company of dogs more than humans. 
During lockdown 2020 Ruby regularly looked after, walked and trained her neighbours dog, a Border Terrier named Roxy, (The Roxinator as Ruby likes to call her), she was crazy! Roxy struggled with recall and her owner didn’t feel comfortable walking her without a lead. Through Ruby's dedicated training as the year went on, Roxy developed practically perfect recall (unless squirrels or birds were involved) and is now much more well behaved whilst out on her walks.
Ruby is a highly intuitive person who competently knows how to handle dogs of all shapes and sizes, and she enjoys ensuring their welfare. You can be confident of outstanding care whilst your dog is in Ruby’s hands.

Becky - Dog Walker & Pet Sitter
Becky is truly passionate about dogs of all breeds and sizes. She's very hands on and definitely isn't afraid to get wet and muddy. She loves adventures in the great outdoors and can often be found out with her border collie when she's not working. Gifted with the experience of owning her own dog, she knows exactly how important it is to provide the best quality care.

Olivia - Dog Walker & Pet Sitter
Olivia's love of animals started at a young age and she has been a horse rider since she was 6 years old. She was fortunate to have owned her own horse for a while which included a lot of work including all the grooming and day to day looking after. Her family have always had cats but Olivia was never allowed a dog so she started looking after her friends and neighbours instead. She spent an entire summer looking after a Saint Bernard puppy and another looking after Betty the sausage dog. She regularly visits one of her best friends, Bruce the boxer who she absolutely adores. She enjoys working with all breeds of dogs in any type of weather! 


Our Partners
As a reputable company we’ve built relationships with numerous developments across Manchester and Salford. We’re proud to provide our services on their resident services websites and concierge apps.
 
We’re currently partnered with:
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We’re always looking to partner with more developments, so please get in touch if you’d like us to feature on your resident services website or concierge app.

BOOK NOW

Dog Walking - Single Booking

Our group dog walks are brilliant for socialisation, confidence, mental stimulation and exercise. We take up to four dogs per dog walker to a large park in Manchester or Salford. We play fetch and walk around so that each dog can exercise their senses, stimulate their minds and socialise with their friends. All walks last one hour and we walk whatever the weather. The time your dog will be with us including their walk, collection and drop off will be approximately 90 minutes to two hours each time. We always make sure any muddy paws are given a clean before dropping them back off. Our price includes collection from home or the office, the one hour group dog walk and then drop off at home or the office. 

Dog Walking - 1 per week

Book a regular schedule of 1 walks per week (£12)Our group dog walks are brilliant for socialisation, confidence, mental stimulation and exercise. We take up to four dogs per dog walker to a large park in Manchester or Salford. We play fetch and walk around so that each dog can exercise their senses, stimulate their minds and socialise with their friends. All walks last one hour and we walk whatever the weather. The time your dog will be with us including their walk, collection and drop off will be approximately 90 minutes to two hours each time. We always make sure any muddy paws are given a clean before dropping them back off. Our price includes collection from home or the office, the one hour group dog walk and then drop off at home or the office. 

Dog Walking - 2 per week

Book a regular schedule of 2 walks per week (£24)Our group dog walks are brilliant for socialisation, confidence, mental stimulation and exercise. We take up to four dogs per dog walker to a large park in Manchester or Salford. We play fetch and walk around so that each dog can exercise their senses, stimulate their minds and socialise with their friends. All walks last one hour and we walk whatever the weather. The time your dog will be with us including their walk, collection and drop off will be approximately 90 minutes to two hours each time. We always make sure any muddy paws are given a clean before dropping them back off. Our price includes collection from home or the office, the one hour group dog walk and then drop off at home or the office. 

Dog Walking - 3 per week

Book a regular schedule of 3 walks per week (£36)Our group dog walks are brilliant for socialisation, confidence, mental stimulation and exercise. We take up to four dogs per dog walker to a large park in Manchester or Salford. We play fetch and walk around so that each dog can exercise their senses, stimulate their minds and socialise with their friends. All walks last one hour and we walk whatever the weather. The time your dog will be with us including their walk, collection and drop off will be approximately 90 minutes to two hours each time. We always make sure any muddy paws are given a clean before dropping them back off. Our price includes collection from home or the office, the one hour group dog walk and then drop off at home or the office. 

Dog Walking - 4 per week

Book a regular schedule of 4 walks per week (£48)Our group dog walks are brilliant for socialisation, confidence, mental stimulation and exercise. We take up to four dogs per dog walker to a large park in Manchester or Salford. We play fetch and walk around so that each dog can exercise their senses, stimulate their minds and socialise with their friends. All walks last one hour and we walk whatever the weather. The time your dog will be with us including their walk, collection and drop off will be approximately 90 minutes to two hours each time. We always make sure any muddy paws are given a clean before dropping them back off. Our price includes collection from home or the office, the one hour group dog walk and then drop off at home or the office. 

Dog Walking - 5 per week

Book a regular schedule of 5 walks per week (£60)Our group dog walks are brilliant for socialisation, confidence, mental stimulation and exercise. We take up to four dogs per dog walker to a large park in Manchester or Salford. We play fetch and walk around so that each dog can exercise their senses, stimulate their minds and socialise with their friends. All walks last one hour and we walk whatever the weather. The time your dog will be with us including their walk, collection and drop off will be approximately 90 minutes to two hours each time. We always make sure any muddy paws are given a clean before dropping them back off. Our price includes collection from home or the office, the one hour group dog walk and then drop off at home or the office. 

Cat Sitting

We love cats too. Are you going on holiday? Do you need the cat feeding? We can pop round to feed them, give them fresh water, clean out their bowls, change their litter and give them some much needed attention.

Puppy Visits & Home Visits

Our puppy visits and home visits are ideal for puppies that can’t go outside just yet, older dogs or dogs that have had an operation and/or are feeling under the weather. We can pop round to feed, change puppy pads, take them to the toilet and give them some much needed attention while you’re busy working. 

Pet Taxi

Our Pet Taxi is perfect if you don’t have time to take your pet to the vets, kennels/cattery, boarders house, groomers or even the grandparents house. Individual circumstances can also be discussed. All journeys are subject to additional charges depending on the areas travelling to, and if there are waiting times. One booking at £10 = a single one way journey travelling up to a maximum of 5 miles from the pick up point. Additional miles are charged at £1.00 per mile. Wait times are charged at £5.00 per 15 minutes. We are only permitted to transport your pet due to licensing laws.  

Small Animal Visit

Our small animal visits are great for animals such as guinea pigs or rabbits. If you're going away there's no need to worry, we can pop in to feed them, give them fresh water and clean up any mess they may have made.

FAQ

Are you still working during the COVID-19 pandemic?
We are open and operating as normal throughout the pandemic. We are not required to close down during lockdowns. We keep up to date with government guidance, practice social distancing and have implemented strict hygiene practices. 

Will my dog be safe with your dog walkers?
The safety and wellbeing of every dog in our care is always our top priority. We provide extensive training on security, canine first aid, canine behaviours and canine communication. All training is given and/or supervised by Scott, our Founder & Dog Walker. Our dog walkers are carefully selected following our two stage interview process and we complete a DBS (Disclosure and Barring Service) check before they start working with us.

Will my dog be walked by the same dog walker every day?
Yes. Your dog will be walked by the same dog walker every day. There may be occasions in the event of absence or holiday where another one of our dog walkers takes your dog out, but your dog should've met that dog walker before out on our walks. 

Can I meet the dog walker taking out my dog before they start?
We can arrange a meeting before your dogs first day or you can wait to meet them on your dogs first day. It's up to you. 
Initially, we will discuss all your requirements via email, WhatsApp message or phone call and agree a start date. We request that you are home on the start date to make sure your dog is comfortable coming with us and to give us keys and/or fobs. You'll also need to show us where your dogs harness or collar is kept and tell us where they're allowed to go in the home when you aren't home. 

Where will my dog be walked?
We take our groups to large parks in Manchester or Salford. 

Will my dog be walked on or off the lead?
With owner permission we walk all dogs off the lead providing their recall is satisfactory. If your dogs recall isn't great we can help to improve this, but your dog will be walked on the lead until we're comfortable with their progress. 

How many dogs are walked at a time?
Our groups are kept to a maximum of four dogs per walker. Groups are carefully selected with the breed, age, sex and personality in mind and will be discussed with you beforehand. 

Will you message me everyday to let me know how my dog is on your walks?
We'll give you daily updates on how your dog gets on for the first few weeks or so until you're happy that they are fully settled in. Once you're happy that they are fully settled in we'll stop messaging daily. You'll be able to see how they get on everyday on our social media pages and you'll always be welcome to ask any questions or request specific updates about your dog. Due to the amount of dogs we walk it is impractical to message every owner with an update every day. We will of course still message you when it is necessary.

Are you insured to take my dog out?
Yes. We are fully insured with PBI (Pet Business Insurance) who provide our cover for accidents and injury to animals, public liability and employer's liability.

What areas do you cover?
The main areas we cover are Manchester City Centre, Ancoats, New Islington, Northern Quarter, Green Quarter and Hulme. We also cover the Blackfriars, Greengate and Chapel Street districts of Salford. We're always looking to cover new areas, so please just ask if we can cover your area.

What time will my dog be walked?
We have set walk times for different areas. These will be discussed with you. On the rare occasion we may need to change set times for areas, but we will contact you if we need to do this. This is normally due to change in traffic conditions eg. major roadworks. 

Do you walk in bad weather or when it's really hot?
We walk come rain, snow or shine, however, in extreme weather conditions we will cancel walks and notify you. This is normally when the temperature is forecast to be 30 degrees or more. You will not be charged if we cancel in this instance. 
Generally on hot days we keep to shaded areas of parks and/or we go to parks where we know there is a river or a lake for the dogs to keep cool. We also try to restrict running around and we make sure there is plenty of drinking water available.

What happens in case of emergency?
In the unlikely event of an emergency we'll immediately call you or contact your nominated emergency contact person if you're unavailable. All of our dog walkers are trained in canine first aid. If veterinary assistance is needed we'll take your dog to your named vet or to the nearest possible one. 

My dog is anxious. Would you take them out? 
We can take anxious dogs on our walks as long as they are comfortable coming with us. We will update you how your dog gets on after each walk until they are fully settled in. An anxious dog may take a couple of weeks or even a month to fully settle depending on the frequency of their walks. 

What if my dog dislikes one of the other dogs on their walk?
If we find an imbalance within a group and it is causing a problem we'll consult with you. We would look at changing groups if deemed necessary. 

I’m worried my dog may get sick or get fleas if they are exposed to lots of different dogs. Will they be okay?
This shouldn't be anything to worry about as long as your dog has their annual booster vaccinations. Our van is thoroughly disinfected every day. 
There are many products on the market that provide effective protection against worms and fleas. If you keep on top of their treatment every month you shouldn't have any issues with fleas or worms.

My dog isn’t neutered. Will you take them out? 
Yes. We would just monitor their behaviour. If we deem their behaviour to be a problem at any point we will consult with you. 

My female dog isn’t spayed. What happens if she comes in to season - will you still take her out?
A female dog in season attracts unwanted attention from numerous male dogs in the park and often causes male dogs to fight. There is also a risk that the female may stray to seek a mate. We would have to temporarily suspend your dogs walks until their season has finished and they no longer give off the scent that attracts male dogs. This is normally a few weeks, but in some cases this can be up to a month.

Would you walk my older dog?
Our group walks are suitable for dogs of all ages as long as they are fit, healthy and their booster vaccinations are kept up to date.

Can you walk my aggressive dog?
Our walks are not suitable for an aggressive dog to be on.

Do you do solo walks?
We only offer group walks.

I don't need your services every week, can I just use them occasionally?
Yes. We have many clients that have ad hoc services. 

Would you collect my dog from my office?
Yes. We would just ask you to meet us with your dog on a street nearby due to the many parking restrictions in the city centre. 

Can I make a same day booking if I'm a new client?
We require at least 24 hours notice for new client bookings. We cannot accept same day bookings. There is important paperwork that must be prepared and electronically signed before a service can start. 

How do I book?
All services must be booked via the resident services website or concierge app. Once you become a client we'll provide you with your client portal log in details so that you can easily manage your services online.

Do I need to be home when you pick up my dog?
Not after your dogs first day when you will have to be home to show us where everything is. You will need to get us a key and/or fob cut if you are going to be at work or out. All keys and fobs in our possession are coded and securely stored.

Cancellation Policy
If you cancel a service that you have already paid for and do not rebook we reserve the right to retain 100% of the payment. We do not accept responsibility for rebooking any cancellations made by clients. All bookings, amendments and cancellations must be made using your client portal. You will be given your log in details for your client portal when you become a client.

How To Raise A Concern Or Make A Complaint
What To Do
We're confident that you won't need to raise a concern or make a complaint, however, we recognise that you may deem something necessary to contact us about. In this case you must put your complaint in writing and send it to our email address: hello@charlie-n-friends.co.uk.

Our Response
Upon receipt of your complaint we will investigate the matter and contact you to discuss it. We aim to resolve all concerns and complaints within 24 hours. Sometimes this may take longer if our investigation takes longer than anticipated, but we will always keep you up to date. 

CUSTOMER FEEDBACK

CUSTOMER FEEDBACK

Nicola, Marvel’s owner - ★★★★★
Last minute booking with Charlie and Friends requesting cat sitting over a couple of days. Quick response from Scott who came over to collect the keys. I was worried as our cat is scared of everyone but he took to Scott right away, couldn’t get enough strokes from him! Scott took excellent care of our cat, sending us updates on how he was doing which we loved and definitely put our minds at ease. Booking with Charlie and Friends was quick and efficient. Bookings are done online through a professional client portal which is easy to use. You can input as much information as you wish about your pet and how you would like your pet to be cared for. Scott is genuine and trustworthy. He is clearly very fond of animals. We have already made some future bookings! Definitely recommend. 5*.

Jally, Panko’s owner - ★★★★★
My dog Panko has been walking with Scott two days a week during lunch time. He normally picks him up around 12 - 12.30 and drops him off around 14.30-15.00.
Every time Scott picks Panko up its a celebration. He's 100% Panko's favourite human being. He only gets this excited when he sees Scott, I don't see him do it to anyone else!!! It just shows what a great bond Scott has with all of the dogs he walks.
I can't recommend Charlie & Friends enough. Your dogs will go for the loveliest walk in any weather condition and come back really tired!
This is a really great service if you're really busy or you're working from home and need some time to focus whilst the pupper is away!

Rosie, Alba’s owner - ★★★★★
My Scottish Terrier has been walking twice a week with Scott since January.
Twice a week Scott arrives promptly to collect my dog to take him on adventures all over Manchester. He greets Scott with affection, anticipation and love (which if you know Scotties is often guarded.) In 2 hours my dog is returned shattered and happy. We all know a sleepy dog is a happy one.
My dog struggled in day care, 8 hours of overstimulation and oversocialisation was too much for him. However with Scott as a dog walker he gets controlled play time and plenty of sniffs. He has flourished and become much more confident.
My dog has also got chicken allergies and is on special food which Scott takes into consideration when giving treats to him.
When I return to work in a couple of months, I'm very confident my dog will adjust well to being left alone due to the adventures he has with Scott.
I recommend you get in touch with Scott so your dog can join the coolest dog crew.

Emily, Winnie's owner - ★★★★★
Scott is amazing with Winnie she loves her walks with him and the rest of the doggy gang. I would highly recommend to anyone 😊

Daniel, Bess & Elsie's owner - ★★★★★
Absolutely incredible service! My two dogs just love going out with Scott! Would highly recommend!

Marcia, Daisy’s owner - ★★★★★
I have a very nervous and anxious spaniel, Daisy. As soon as we met Scott she was very comfortable and relaxed around him which is quite unusual when she meets new people. She put her trust in him Straight away.

Alexandra, Pablo’s owner - ★★★★★
Pablo loves going on his walks and is always worn out when I get home, which is good for me!

Contact

Opening Hours: Monday - Sunday 09:00-17:00
Mobile: 07507033684
Instagram: https://www.instagram.com/charlieandfriendsmanchester
Facebook: https://www.facebook.com/charlieandfriendsmanchester
Address: Charlie & Friends LTD, 83 Ducie Street, Manchester, M1 2JQ
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